Account

Delete your Stallion ONE account

Stallion ONE is published by Stallion Equity Management LLC. You can delete your account, and the information that goes with it, at any time and at no cost. This page explains how, and exactly what happens.

ImmediateDeleting in the app or on the website takes effect straight away.
PermanentA deleted account cannot be recovered.
Store subscriptionsCancel an App Store or Google Play subscription yourself.

Delete it yourself

In the Stallion ONE app

Open the app and sign in.
Tap Profile.
Under Account, tap Delete My Account.
Enter your password, tap Permanently Delete My Account, then confirm.

Signed up with Google or Apple and never set a password? There is no password to enter. Just confirm.

On the website

Sign in at stallionone.com.
Open Settings.
Choose Privacy & Your Data.
Select Delete my account, enter your password, then select Permanently delete my account.

Want a copy of your information first? In the same place, select Download my data.

Forgot your password? Tap Forgot password? on the sign-in screen to set a new one, then follow the steps above.

Still can't get in? Email support@stallionone.com from the email address on your account, with the subject "Delete my account". We will check that the request comes from the account owner, delete the account, and reply to confirm it is done.

If you paused your account earlier, signing in brings it back, and you can then delete it.

What we delete

Everything that belongs to your account is removed together, in one step:

Your profile: name, email address, password and sign-in settings, including two-step verification.
Your Buy Boxes and the strategy settings behind them.
Saved properties, and the properties you liked or passed on.
Your deals, with the notes and documents you added.
Homes you track in Portfolio.
Your own numbers entered on a property, such as a rent or repair estimate.
Messages, reminders and support conversations.
Alerts, notifications and your notification settings.
Your activity in the app, and the preferences we learned from it to choose which properties to show you.

What we keep, and why

A small amount of information has to outlive the account. It is no longer linked to any account.

Payment records. Your plan, its dates and the state or market of your Buy Box, plus the payment reference if you paid on the website, the App Store or Google Play. We keep these so refunds, disputed charges, tax and accounting can still be handled. We never store your card number. Our payment provider, Apple and Google each keep their own record of a purchase under their own terms.
Marketplace introductions. If you asked a Marketplace partner to contact you, we keep a record of the introduction: the partner, the service, the property it was about, its status, any quote, the partner's own notes, and any fee. We keep it so the partner's fee can be settled. If you delete your account yourself, in the app or on the website, your request, your notes and anything else you wrote are erased from it.
Staff activity records. Our admin site keeps a log of the records our team adds, edits or deletes through its forms. Any entries in that log about your account are kept, and they can include your email address.

We keep the payment and Marketplace records for as long as we need them for accounting, tax, legal and dispute purposes. Our database is backed up automatically and each backup is kept for 7 days, so deleted information can remain in a backup for up to 7 days, until that backup is removed. Server logs are kept for 30 days.

Property listings are public market information, not part of your account, so they are not affected. If a partner has already contacted you, they may hold your details in their own records; ask them directly to remove them.

How long it takes

Deleting in the app or on the website happens straight away. You are signed out on every device, and the account cannot be recovered.

If you email us instead, we delete the account as soon as we have confirmed the request is yours.

Your subscription

If your only membership was bought on the Stallion ONE website, deleting your account in the app or on the website cancels that membership before the account closes, so you are not charged again.

If you have paid for Stallion ONE both on the website and through the App Store or Google Play, contact us before you pause or delete your account so we can cancel your website membership.

A subscription bought through the App Store or Google Play is not cancelled by deleting your account. Apple and Google bill those, and only you can cancel them. Cancel it first so you are not charged after your account is gone:

iPhone or iPad: manage your App Store subscriptions, or open Settings, tap your name, then Subscriptions. Apple's help.
Android: manage your Google Play subscriptions, or open the Play Store, tap your profile picture, then Payments & subscriptions. Google's help.

In the app, Profile then Subscription & Billing takes you to the right page.

Only need a break?

Pause your account instead. Nothing is deleted, and signing in again brings your account and everything in it back. If your only membership was bought on the website, it ends when you pause and does not restart on its own, so choose a plan again when you come back.

In the app: Profile, then under Account, Pause My Account.
On the website: Settings, then Privacy & Your Data, then Pause my account.

An App Store or Google Play subscription keeps running while you are paused, until you cancel it in the store.