Stallion ONE Help and legal

Help

Stallion ONE support

Questions about your account, a property or your membership? Here is how to reach us, and how to handle the most common requests yourself.

Contact us

In the app

Tap Profile, then Help & Support. Choose Question, Report a problem or Feedback, and send your message.

Our replies appear in the same place, and we let you know when one arrives.

On the website

Open Settings, then Help & Support, and send your message.

By email

Include the email address on your account. If something went wrong, tell us what you were doing and which device you use.

Manage or cancel your subscription

Where you cancel depends on where you subscribed. In the app, Profile then Subscription & Billing shows your plan. For a Premium or Concierge plan, Manage subscription takes you to the right place to change or cancel it.

iPhone or iPad (App Store)

Apple bills this subscription. Manage your App Store subscriptions, or open Settings, tap your name, then Subscriptions.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Android (Google Play)

Google bills this subscription. Manage your Google Play subscriptions, or open the Play Store, tap your profile picture, then Payments & subscriptions.

Refunds for Google Play purchases are handled by Google. Google's refund help.

Website members

Open Settings, then Membership & Billing, and select Cancel Membership. Follow the steps on the secure billing page that opens.

Questions about a charge made on the website? Email us.

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in the store first.

Your account

  • Forgot your password? Tap Forgot password? on the sign-in screen. We email you a code to set a new one.
  • Want a copy of your information? On the website, open Settings, then Privacy & Your Data, and select Download my data.
  • Need a break, or want to leave? You can pause your account or delete it for good. How to delete your account explains both, and what happens to your information.

Stallion ONE is published by Stallion Equity Management LLC.