Privacy Policy

1. Information you give us

Your account

• Name and email address, which you give us when you create an account.
• Password. We store only a scrambled (hashed) version that cannot be turned back into your password.
• Phone number and time zone, if you choose to add them in Settings on the website. We keep your phone number so our team can reach you. It is never used to sign you in. We keep your time zone with your notification settings.
• Sign in with Google or Apple. If you use one of these, Google or Apple sends us your email address and, if you share it, your name. With Apple, the email address can be a private relay address that forwards to you. We never receive your Google or Apple password.
• Two-step verification. If you set it up, we store the secret key that links your authenticator app to your account.

Your investing preferences

• Buy Boxes: the state or market, cities, price range, bedrooms, bathrooms, rent, repair budget, strategy and other criteria you set.
• The state or market of your Buy Box, your answers during first-time setup, and any changes you make to the assumptions behind our estimates.

Your financing answers

If you answer the financing questions in the app or on the website, we keep the answers. They are:

• the range your credit score falls in (you choose the range; we never check your credit);
• how many properties you have sold in the last 24 months;
• whether you hold properties through an LLC or company;
• how many bridge loans you have paid off or have open with the lender named in the questions, and the balance still open.

We use them only to work out the loan figures we show you. They are not sent to that lender or to anyone else, and they are deleted when you delete your account. Loan figures are estimates and are subject to final lender approval.

Your deals and homes

• Deals you work on: offers, lender choices, approvals, tasks, notes and links to documents you add.
• Homes you own (Portfolio): address, purchase price and date, estimated value, loan balance, rent, monthly cash flow and whether the home is occupied.

Your messages

• Support requests and replies, conversations with our Concierge team, and Marketplace requests and notes.

Your membership

• Your plan, billing period, trial and renewal dates, subscription status, and the reference numbers Stripe, Apple or Google give us for your purchase. We do not receive or store your full card number.

If you are a Marketplace partner

• If you use the partner portal for a business listed in our Marketplace, we collect your name, email address, the business contact details you enter, and the updates you post on member requests.

2. Information we collect as you use Stallion ONE

• Your activity: the properties we show you, the ones you open, save or pass, photos you view, searches you type, "more like this" and "less like this" feedback, properties you compare, and which plan screens you view and whether a purchase went through. We also count how many properties you view each day, because some plans have a daily limit.
• Notification details: if you allow notifications in the app, a push token. This is a code that lets our push notification provider, Expo, send alerts to your device through Apple's or Google's notification service. It is not your phone number.
• Support details: when you contact support, we keep your message, the type of request, and a note of whether you wrote from the app or the website.
• Technical information: like most online services, our servers and hosting provider receive your IP address, browser or device type, and the time of each request when you connect. We use it to deliver Stallion ONE, to limit repeated sign-in attempts and other abuse, and to keep the service secure.
• Browser storage: the website keeps your sign-in session and a few display settings (for example, whether a side panel is collapsed) in your browser's storage. The app keeps your sign-in session in your phone's secure storage. We do not use advertising cookies.

What we do not collect: we do not collect your device's location, your contacts, your photos, or access to your camera or microphone.

3. Information from other sources

• Google and Apple, when you sign in with them (see section 1).
• Stripe, Apple and Google tell us about purchases, renewals, cancellations and failed payments, and Apple also tells us about refunds, so your plan stays correct.
• Marketplace partners update the status of requests you send them, for example that they accepted it, sent a quote, or finished the work.
• Property information comes from the multiple listing service (MLS) for each state or market through our listing data provider, Repliers, from the sources named on each listing, from public sources such as US Department of Housing and Urban Development rent data, and from other property data providers. This is information about properties, not about you.

4. How we use information

• To run Stallion ONE: create and secure your account, sign you in, keep your plan and trial correct, and apply plan limits.
• To personalize what you see: match properties to your Buy Boxes, rank them using your activity, and suggest changes to your Buy Boxes. This is done automatically by our software. It only decides the order and selection of properties we show you. It does not make decisions about you that have legal or similarly significant effects, and you can change your Buy Boxes at any time.
• To contact you: send sign-up and password reset codes, support replies, links you ask us to email to yourself, and the alerts you turn on, such as new matches, price changes, updates on saved properties, deal milestones, billing issues and Marketplace updates. We do not send marketing emails today. If we start, every marketing email will include a way to unsubscribe.
• To provide support and Concierge: answer your questions and, on the Concierge plan, help you work through your deals.
• To connect you with Marketplace partners when you ask us to.
• To improve Stallion ONE: understand which features are used, and measure how well our property recommendations work. We mainly look at this in combined form. Our staff can see one member's records when they need to, for example to fix a problem.
• To stay safe and legal: prevent fraud and abuse, enforce our Terms of Service, and meet legal obligations.

We do not use your information to show you advertising, and we do not sell it for money.

5. How we share information

Service providers that work for us

These companies handle information to provide their services to us. Stripe, Apple and Google also keep and use it under their own terms and privacy policies:

• Amazon Web Services: hosting, data storage and sending our emails.
• Stripe: payments made on the website.
• Apple and Google: sign-in, in-app purchases, and delivering push notifications to your device.
• Expo: passes our push notifications on to Apple and Google for delivery.

Content loaded from other companies

Some parts of Stallion ONE load directly from another company's servers. When they load, that company receives your IP address and basic browser or device information:

• Listing photos load directly from the servers that host them. Depending on where the listing came from, that is our listing data provider or another property data provider.
• Maps on the website load from OpenStreetMap.
• The website's fonts load from Google Fonts.

Marketplace partners

When you ask to connect with a Marketplace partner (for example a lender, insurer, inspector, title company, agent, appraiser, contractor, property manager or attorney), we share with that partner your name, your email address, the answers you gave on the request form, your note, and the property the request is about (its address and list price). If the request is about one of your deals, the partner also sees its Stallion Deal ID. The partner then updates the request's status in Stallion ONE. After you connect, you can see the partner's contact details.

Partners are independent businesses. Once they receive your details, they use them under their own privacy policies. A partner may pay us a referral fee.

Our team

Our staff can see account information when they need to, for example to answer a support request. On the Concierge plan, our Concierge team sees your deals, tasks and conversations so they can help you.

Other cases

• Legal and safety: when we believe in good faith that the law requires it, or to protect the rights, property or safety of our members, the public or us.
• Business changes: if we are involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of that deal. This policy will continue to apply to it.
• With your permission, or when you ask us to share it.

We do not sell your personal information for money. When you ask to connect with a Marketplace partner, we share your details with that partner because you asked us to, and the partner may pay us a referral fee. We do not share your information for targeted advertising.

6. How long we keep information

• While your account is open, we keep your information so Stallion ONE works for you.
• If you pause your account, we keep your information until you sign in again or delete your account. We do not delete paused accounts automatically.
• If you delete your account, we remove it from our live systems straight away: your profile, Buy Boxes, saved properties, activity history, deals, homes, notes, messages, support requests, notification settings and sign-in details.

A few records are kept after deletion, for these reasons only. Our Delete your account page explains how to delete your account, step by step.

• Plan and payment records (your plan, the state or market of your Buy Box, trial and billing dates, status, and the payment provider's reference numbers if you paid), no longer linked to any account, so we can handle refunds, disputed charges, taxes and audits. Stripe, Apple and Google also keep their own records under their own policies.
• A record of each Marketplace introduction (the partner, the type of service, the property it was about, its status, any quote, the partner's own notes and any fee), so we can settle accounts with the partner. If you delete your account yourself, in the app or on the website, your request answers and notes are erased from it. A partner may keep the information it received before you deleted your account.
• We keep these payment and Marketplace records for as long as we need them for accounting, tax, legal and dispute purposes.
• Statistics already calculated that do not identify you.
• Entries in our admin site's log of the records our staff added, edited or deleted through its forms (see section 9), which can include your email address.
• Backups: our database is backed up automatically, and each backup is kept for 7 days. Deleted information can remain in a backup for up to 7 days, until that backup is removed.
• Server logs are kept for 30 days.

7. Your choices and rights

• Download your data: on the website, go to Settings, then Privacy & Your Data, then Download my data. You get a file with your profile, Buy Boxes, saved properties and your save-and-pass history. For a copy of anything else we hold about you, contact us.
• Correct your information: update your name, phone number and time zone in Settings on the website. To change your email address, contact us.
• Pause your account: in the app, go to Profile, then Pause My Account. On the website, go to Settings, then Privacy & Your Data. Pausing keeps your data. If your only membership was bought on the website, pausing ends it. If you have paid for Stallion ONE both on the website and through the App Store or Google Play, contact us using the details in section 13 before you pause or delete your account so we can cancel your website membership. Sign in again to come back. A website membership does not restart on its own, so choose a plan again when you return.
• Delete your account: in the app, go to Profile, then Delete My Account. On the website, go to Settings, then Privacy & Your Data, then Delete my account. You can also ask us to delete it using the contact details below. Deletion is permanent and cannot be undone. How to delete your account explains every step.
• Subscriptions bought through the App Store or Google Play are not cancelled when you pause or delete your account. Cancel them in your App Store or Google Play account settings.
• Notifications: choose which alerts you get in Settings. You can also turn off notifications for Stallion ONE in your phone's settings.
• Google or Apple sign-in: you can remove Stallion ONE's access from your Google or Apple account settings. If you do, first add a password using Forgot password? on the sign-in screen so you can still sign in.
• Do Not Track: our website does not track you across other websites, so it does not change its behavior when your browser sends a Do Not Track signal.

8. Extra rights in some US states

Some states, such as California, give their residents extra privacy rights. If you live in one of them, you can ask us to:

• tell you what personal information we have collected about you, and give you a copy of it;
• correct information that is wrong;
• delete your information.

We do not sell your personal information for money, and we do not use it for targeted advertising (see section 5 about Marketplace partners).

To make a request, contact us using the details in section 13. We will check that the request comes from you before we act on it. We will not treat you differently, or charge you more, for using your privacy rights.

9. How we protect information

• Information travels between your device and our hosting provider over encrypted (HTTPS) connections.
• Our database is encrypted.
• Passwords are stored only in scrambled form, and you can add two-step verification to your account.
• Card details are handled by Stripe, Apple or Google, not by us.
• Only staff who need access to do their job have it. Our admin site keeps a log of the records staff add, edit or delete through its forms.

No system is perfectly secure. If we learn of a security problem that affects your information, we will tell you as the law requires.

10. Children

Stallion ONE is for adults. You must be at least 18 years old to use it. We do not knowingly collect information from anyone under 18. If you believe someone under 18 has given us information, contact us and we will delete it.

11. Where information is stored

We store your information on servers in the United States. The people who build and support Stallion ONE for us may access it from other countries to run and support the service. Stallion ONE is intended for people in the United States. If you use it from another country, your information will be transferred to the United States.

12. Changes to this policy

We may update this policy as Stallion ONE changes. We will post the new version on this page and change the date at the top. If a change is significant, we will also tell you by email or in the app before it takes effect.

13. Contact us

For questions about this policy or your information, or to make a privacy request:

• Email: support@stallionone.com
• In the app: Profile, then Help & Support.
• On the website: Settings, then Help & Support.

Stallion ONE is operated by Stallion Equity Management LLC. See also our Terms of Service.